Where are you located ?
Do you deliver products Internationally?
When will you ship my items?
Can I track my shipment?
Yes, you will receive the shipment tracking information by email as soon as your product is shipped.
Why the tracking number you provided doesn't work?
If your order has just shipped, please allow some time for the status of the shipment to correctly display on the respective tracking site. It usually takes 2 to 4 days after the items have been shipped for the tracking information to properly reflect in the system. If you get invalid tracking details, check back again in a couple of days.
What can I do if my order hasn't arrived in the estimated delivery time?
Note: we are not responsible if a package is undeliverable because of missing, incomplete destination information. Please enter the correct shipping details when checking out.
How do I place an order?
Simply choose your style from the drop-down menu on the product page, then click »Add to Cart« button and follow the simple steps to complete your order. We'll prepare your order and send you a tracking number.
What are the payment options available?
Currently, we support Credit card Payments & PayPal Payments.
Is your website secure with my personal information?
How do I check the status of my order?
You can track your order status on our ORDER STATUS page.
I've picked a wrong size/color. Can I change it?
If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you.
I've put a wrong shipping address. Can I change it?
No, We won't be able to change your shipping address once you complete your order. If we have not shipped out your order, and you contact us with email, we are still able to change the address. Please contact us in 24 hours after you made the purchase to firstname.lastname@example.org
Is the product same as photo?
Yes, all photos are real. Please note that due to the light and screen difference, the item's color may be slightly different from the image.
What is your refund policy?
If for any reason you want to return your item / your item is arrived defective / you received a different item than what you ordered, please contact us at email@example.com - We give a 100% guarantee for a refund or resend the product.
Please note that we do not refund shipping cost of the original order.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you!(within 24 - 48 hours)