Return and Refund Policy

 

At Rylide, we want you to feel confident ordering from us. If your house numbers aren’t the right fit, we offer a 30-Day Money-Back Guarantee for your peace of mind.

Return Window

You may request a return within 30 days of receiving your order.

Please note that shipping costs are non-refundable, as these are paid to our shipping partners when your order is fulfilled.

Eligibility for a Refund

To be eligible for a refund:

  • Items must be unused

  • In original condition

  • Returned with original packaging

This ensures the product can be properly inspected upon return.

How to Start a Return

To initiate a return, please contact us at info@rylide.com with:

  • Your order number or

  • The email address used at checkout

We’ll reply with return instructions and the correct return address.
Returns sent without prior approval cannot be accepted.

Refund Processing

Once your return is received and inspected:

  • Your refund will be issued to the original payment method

  • Please allow a few business days for your bank or card provider to reflect the refund

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or incorrect, contact us at info@rylide.com as soon as possible and include a photo of the issue. We’ll review the situation and arrange a replacement or refund promptly.

Order Cancellations & Changes

If you need to cancel or modify your order, please contact us within 12 hours of placing it.

Once an order has been processed or shipped, changes or cancellations are no longer possible.

Shipping & Delivery Notes

Orders are fulfilled from our logistics partners to ensure timely delivery.
Delivery times may vary slightly depending on location.

Once an order has shipped, we’re unable to redirect packages. If a delivery fails and the package is returned, it will be processed according to our return policy.

Important Notes

  • Shipping and handling fees are non-refundable

  • Refunds may be declined in cases of misuse or suspected fraudulent activity

If you have any questions about returns or your order, feel free to contact us at info@rylide.com. We’re always happy to help.